Customer chargebacks

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Does anyone know if MQL5 are obligated to return the funds to the customer if he/she files a chargeback with their payment provider before any application is made to, and reviewed by, the administration of the MQL5.com?

The Terms of Use state that MQL5 may cooperate with payment processors, and that a bank or card issuer may cancel a payment in MQL5’s favor or otherwise affect the account.
Does anyone have any experience with a customer filing for chargeback even after the 7-day period?

Peace 
Øyvind

 
Oeyvind Borgsoe:

Does anyone know if MQL5 are obligated to return the funds to the customer if he/she files a chargeback with their payment provider before any application is made to, and reviewed by, the administration of the MQL5.com?

The Terms of Use state that MQL5 may cooperate with payment processors, and that a bank or card issuer may cancel a payment in MQL5’s favor or otherwise affect the account.
Does anyone have any experience with a customer filing for chargeback even after the 7-day period?

Peace 
Øyvind

You should contact the service desk for any financial operations related to your account. This is not the right place, mate.

https://www.mql5.com/en/contact

The MQL5 forums are for discussing signals, EAs, trading logic, and platform usage. NOT payment disputes or chargeback scenarios.

Anything involving refunds, chargebacks, or card issuer decisions sits strictly with MQL5 support and the payment provider, because they’re the only ones who actually have access to the transaction layer and can give you a definitive answer.


 
I have communicated with the service desk about this.
BTW - I can not see anywhere in the forum rules that a general chargeback scenario is NOT allowed here. 
 

The seller is asking:

Forum on trading, automated trading systems, and trading strategy testing

Changes to the Rules to improve Market products

Pavel Verveyko , 2023.03.29 11:34

You should probably contact the service desk. It would be preferable to receive an official explanation for the return, and most importantly, why it's being returned after a month.

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The reply - 

Forum on trading, automated trading systems, and trading strategy testing

Changes to the Rules to improve Market products

MetaQuotes , March 29, 2023, 12:29 PM

Explanations have already been given: banks can cancel payments after several months. And there's no way to challenge this.

The reasons may be very different, and attempts to appeal are often unsuccessful.

This is the situation with online payments everywhere.

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It was talking (above) about 1 month ... but as far as I know - the paypal is/was having 6 months for refund to be acceptable ...
So, I mean: it is related to the payment systems/banks, and it is different from one country to an other.

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But "this talking" was about 3 years ago so I hope that something was changed now about it.

 
Oeyvind Borgsoe #:
I have communicated with the service desk about this.
BTW - I can not see anywhere in the forum rules that a general chargeback scenario is NOT allowed here. 
Nobody said it's not.
You can post anything you want in a public forum, sure. But when it comes to chargebacks, banking rules, card issuer decisions, and platform side financial enforcement, you're not dealing with community knowledge anymore. You're dealing with backend systems and policies that only support can actually see and act on.

So the real point is simple: this isn't a forum question, it's a support case.
 
Alex Holloway #:
So the real point is simple: this isn't a forum question, it’s a support case.
Yes, that's right (it is correct).
 
Sergey Golubev #:

The seller is asking:

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The reply - 

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It was talking (above) about 1 month ... but as far as I know - the paypal is/was having 6 months for refund to be acceptable ...
So, I mean: it is related to the payment systems/banks, and it is different from one country to an other.

=====================

But "this talking" was about 3 years ago so I hope that something was changed now about it.

Yes, that's what I thought, that's there's no way to challenge this, some offer up to 180 days.

Thanks.

 
Oeyvind Borgsoe #:

Yes, that's what I thought, that's there's no way to challenge this, some offer up to 180 days.

Thanks.

Credit card chargebacks, including international, are generally allowed in the case of fraud, item not received, or item not received as described/damaged for a period of 60 days following the transaction date. Debit cards are generally limited to 2 days following the transaction date─as ACH transactions.

No seller can prohibit nor prevent a legitimate chargeback request from being submitted to the buyer's bank. Just know that frivolous chargebacks can result in fees charged to the buyer.

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