MQL5 VPS log read error - page 2

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eternityphase #:

I haven't reinstalled mt5.

Restarting the vps didn't work though

i have an updation regarding this matter. i installed a new mt5 instance and logged into a new mql5 account with a new trading account, connected a new vps to the account, now i am able to access the expert journal from the ea running on vps on that new mt5 instance. so i think removing and re-installing the old mt5 instance might rectify our problem, although i didnot tried it, but make sure to backup our data from that old mt5 if someone is proceeding with this step.
 

maybe you should try cleaning the vps and setting it up again.

clear the vps by migrating a single chart to the vps.

And then migrate your full trading setup again.

 
Rafeeq #:


I have done much reading about this error is past week, and it is clear to me that this error is a internet connection related. And as you are in india, and your jurisdiction is well documented on this forum -- to block connections to trading sites, then, i think that it is pretty clear that your issue is related to same. ie the server that your vps is located, is deemed as a trading server, so is blocked by india. being blocked does not mean that it is 100% block, but can just mean your connections will be broken, or intermittent and unreliable.

Using a vpn may help, but not all vpns are alike, so you may need to try several vpns to find one that fixes your problem.
 

I am still having this issue. Been almost 2 weeks.

I've restarted the VPS server, removed and migrated charts etc. but still same issue. Logs work fine running EAs on charts but not in the VPS.

I am in the UK and not aware of any restrictions or change in restrictions recently.

 

I've had a support ticket open for the last week.

They suggested updating to the Beta version. That didn't work.

I am still waiting for any other suggestions from support.

 
eternityphase #:

I've had a support ticket open for the last week.

They suggested updating to the Beta version. That didn't work.

I am still waiting for any other suggestions from support.

then, "if i were in your shoes", i would be asking support to move me to a different server location. And see if that fixes it.
 
eternityphase #:


I am in the UK and not aware of any restrictions or change in restrictions recently.

These restrictions could be on either end, ie on the server location, OR on your end.
 
Michael Charles Schefe #:

I have done much reading about this error is past week, and it is clear to me that this error is a internet connection related. And as you are in india, and your jurisdiction is well documented on this forum -- to block connections to trading sites, then, i think that it is pretty clear that your issue is related to same. ie the server that your vps is located, is deemed as a trading server, so is blocked by india. being blocked does not mean that it is 100% block, but can just mean your connections will be broken, or intermittent and unreliable.

Using a vpn may help, but not all vpns are alike, so you may need to try several vpns to find one that fixes your problem.
but i think if my internet is being blocked then how did the vps on my second mt5 instance works without error, both these mt5 instance and mql5 account are being logged on the same computer with same internet access. also all the vps that are being used by me is london based, so i dont think the real issue is with the internet blocking the trading sites, i own 5 vps all from london 4 vps on one mt5 instance and 1 on another mt5 instance, so the problem iam facing is with the mt5 instance with 4 vps, among that two vps are logging details without any error, only two vps logs are  showing the error for fetching the expert journal.
 
Rafeeq #:
but i think if my internet is being blocked then how did the vps on my second mt5 instance works without error, both these mt5 instance and mql5 account are being logged on the same computer with same internet access. also all the vps that are being used by me is london based, so i dont think the real issue is with the internet blocking the trading sites, i own 5 vps all from london 4 vps on one mt5 instance and 1 on another mt5 instance, so the problem iam facing is with the mt5 instance with 4 vps, among that two vps are logging details without any error, only two vps logs are  showing the error for fetching the expert journal.
like i suggested in most recent reply, "if i were in your shoes"...
 
Michael Charles Schefe #:
like i suggested in most recent reply, "if i were in your shoes"...
how do we communicate with mql5 team regarding the changing of server location ?. i could not find any option to contact them, all i see is that if any error is there contact through the mql5 community.
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