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Hello,

When I registered here with my original account name I wrote my email wrongly. Can I get back my account name somehow?

Thank you, 

Rokas

 
Gitarrius:

Hello,

When I registered here with my original account name I wrote my email wrongly. Can I get back my account name somehow?

Thank you, 

Rokas

Try contacting the Service Desk. I don't know if they will go through all of the verification work required just to restore your account. Obviously, you've already created a new account. By the way, having 2 accounts is prohibited. Anyway, good luck.

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Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.
 
Hello,

I recently applied for Seller/Verified User status on MQL5, but my application was rejected automatically.

I would like to kindly ask if you can review my application again or guide me on what requirements I may have not met. I believe I have submitted all correct and valid information.

If any additional documents or verification steps are required, I am fully willing to provide them.

Please let me know if I can reapply or what I should do to successfully complete the verification process.

Thank you for your time and support.

Best regards
 
OfficialClarity #:
Hello,

I recently applied for Seller/Verified User status on MQL5, but my application was rejected automatically.

I would like to kindly ask if you can review my application again or guide me on what requirements I may have not met. I believe I have submitted all correct and valid information.

If any additional documents or verification steps are required, I am fully willing to provide them.

Please let me know if I can reapply or what I should do to successfully complete the verification process.

Thank you for your time and support.

Best regards

Metaquotes doesn't disclose the reason(s)─similarly to a bank. Doing so could encourage gaming of the system.

I'm not a Moderator, nor do I work for Metaquotes, but your user rating of 4 might be relevant.

 
Ryan L Johnson #:

Try contacting the Service Desk. I don't know if they will go through all of the verification work required just to restore your account. Obviously, you've already created a new account. By the way, having 2 accounts is prohibited. Anyway, good luck.

Everything would be fine but virtual assistent doesn't answering nothing about that situation so I don't know what to do. I can delete my account but I need my real login where I made a mistake in email section. Why was I let to create account if that email doesn't exist?
 
Gitarrius #:
Why was I let to create account if that email doesn't exist?

That's a good question. Every other website on the planet requires email verification for registration purposes.

After giving it a 2nd thought, it seems to me that as you never had the registered email address of your first account, you're technically not the owner of that account.

I think that the simple solution is to just keep on using your current account.

 
OfficialClarity #:
Hello,

I recently applied for Seller/Verified User status on MQL5, but my application was rejected automatically.

I would like to kindly ask if you can review my application again or guide me on what requirements I may have not met. I believe I have submitted all correct and valid information.

If any additional documents or verification steps are required, I am fully willing to provide them.

Please let me know if I can reapply or what I should do to successfully complete the verification process.

Thank you for your time and support.

Best regards
create your own thread! Hijacking another thread that some else started is just rude!
 
Ryan L Johnson #:

Try contacting the Service Desk. I don't know if they will go through all of the verification work required just to restore your account. Obviously, you've already created a new account. By the way, having 2 accounts is prohibited. Anyway, good luck.

WRONG PASSWORD 
 
I got my code and password from the platform when I register but each time I want to login now I am told that the password is wrong. What do I do? 
Thank you and GOD bless. 
    Regards, 
           Ojeaga Goodluck. 
 
Gitarrius:

Hello,

When I registered here with my original account name I wrote my email wrongly. Can I get back my account name somehow?

Thank you, 

Rokas

OJEAGA GOODLUCK #:
I got my code and password from the platform when I register but each time I want to login now I am told that the password is wrong. What do I do? 
Thank you and GOD bless. 
    Regards, 
           Ojeaga Goodluck. 

which is it? in your op you said that you "wrote [your] email wrongly", OR "[you] got code and password from the platform"?

if you have the wrong email, then, you have to contact service desk, and explain your problem and then tell them that you have 2 accounts and then tell them which one you want to keep: because both will be deleted if you have more than 1 account Tell them which one you want to keep

The bot is not hard to use.

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