Can't login to demo account

 

I tired to login from my PC and laptop with MT5 build 5738 and [edit] MT5 build 5738.

Both failed.

I do manage to login from my android phone with MT5 build 5701.

anyone experience similar problems?

where can I get a MT5 build 5701 for my PC to try?

the server is [edit]-Server3.

I chatted with [edit], they say the account has no problem.

Files:
screenshot1.png  72 kb
 
Andrew Williams:

I tired to login from my PC and laptop with MT5 build 5738 and [edit] MT5 build 5738.

Both failed.

I do manage to login from my android phone with MT5 build 5701.

anyone experience similar problems?

where can I get a MT5 build 5701 for my PC to try?

the server is [edit]-Server3.

I chatted with [edit], they say the account has no problem.

Try resetting the platform settings:

                                                                              • File menu -->Open Data Folder
                                                                              • Double click on "Config" to open the folder
                                                                              • Close the MT5 terminal
                                                                              • Delete the file "terminal.ini" (or rename it)
                                                                              • Restart MT5
                                                                               

                                                                              The account is so fine that [edit] didn't analyze the server connection logs?

                                                                              Also, this screenshot isn't enough; there are no connection attempts after the update. Try opening the log via menu File - Open Data Folder / logs/<date>.log

                                                                               
                                                                              Andrew Williams:

                                                                              I tired to login from my PC and laptop with MT5 build 5738 and [edit] MT5 build 5738.

                                                                              Both failed.

                                                                              I do manage to login from my android phone with MT5 build 5701.

                                                                              those are beta versions. see if any change if you downgrade to a proper release version 5660.