I can't switch my mt5 from demo to real

 
Hello. Please kindly assist. I fail to switch my mt5 demo to real account. I've managed to link it with my <broker-name-redacted> real account and funded it now the problem is i can't switch mt5 from demo to real so i can start trading. It keeps saying authorisation failed. <broker-name-redacted> support team gave me new login details but still says the same thing.
 
062503215:
support team gave me new login details but still says the same thing

Let them know about it.

Issues with the correctness of the trading account's credentials should be resolved with the broker's support team.