Can't download candle by seconds ea on MT5.

 
it keeps on saying failed parsing info about purchasing a product 'Candle by Seconds'. How to fix?
 
It depends on what was written in the Journal of Metatrader during the downloading (it is necessary to see the logs/journal in text format).
I mean: you should download/install this utility directly from Metatrader, and if something is wrong so - post here log file in txt format (from Journal tab of Metatrader).