no access to paid product

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Hello,

Please help me. I paid for a product, but i didn't get it. The links are not working and showing me the page ist not found. I see the money is booked from my bank account but is not visibe on my MQL page.

What can i do, it looks for me MQL issue?

Thanks.

 
Babak_80:

Hello,

Please help me. I paid for a product, but i didn't get it. The links are not working and showing me the page ist not found. I see the money is booked from my bank account but is not visibe on my MQL page.

What can i do, it looks for me MQL issue?

Thanks.

If its a MQL5.com Market product - follow these instructions:

https://www.mql5.com/en/forum/ 366152  (MT4)

https://www.mql5.com/en/forum/ 366161  (MT5)

How to buy, install, test and use a MT4 Expert Advisor - How to buy and install a Metatrader 4 Expert Advisor
How to buy, install, test and use a MT4 Expert Advisor - How to buy and install a Metatrader 4 Expert Advisor
  • 2021.03.30
  • www.mql5.com
Here is a step by step guide for buying, installing, testing and using a metatrader 4 expert advisor 1. On the left side of the market tab, click the purchased option and then click the blue install button on the right side, of the product you t see your purchase when you click the purchased option, check the below mentioned issues that you have internet explorer or microsoft edge latest version installed on your computer or vps that you are using the latest build of metatrader 4 that you are logged into your mql5 account in mt4 community tab, using your login - not your email that your mql5 account password is less than 10 characters if your password is 10 or more characters - change mql5 account password t see the product on the list of your purchases in the terminal, try the following your metatrader terminals go to c community delete all files starting from mql4
 
Babak_80:

Hello,

Please help me. I paid for a product, but i didn't get it. The links are not working and showing me the page ist not found. I see the money is booked from my bank account but is not visibe on my MQL page.

What can i do, it looks for me MQL issue?

Thanks.

How many days ago did you buy it?
Because - 

 

Hello, 

I bought it today morning and got this mail. but when i click on any link on it, it shows me: page is not found and payment is also empty.

Files:
buy_MQL5_pagenotfound.png  40 kb
payments.png  28 kb
 
Buy confirmation email
Files:
buy_MQL5.png  105 kb
 
Babak_80 #:

Hello, 

I bought it today morning and got this mail. but when i click on any link on it, it shows me: page is not found and payment is also empty.

Are you sure you've bought it with this babak_80 MQL5 account?
 

@Eleni Anna Branou Thanks for pointing that out. I do indeed have a second account. Now I see my purchase.

Thank you all very much for your support.

 
Siamak #:

@Eleni Anna Branou Thanks for pointing that out. I do indeed have a second account. Now I see my purchase.

Thank you all very much for your support.

It's against MQL5.com rules to have more than 1 MQL5 accounts, I suggest you to delete the other one.
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