Unauthorized Purchase of a Rental Indicator and one more product from my account

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Hi everyone,
I'm unable to raise a ticket for Unauthorized Purchase on my account, as it always takes me to AI Chat bot. 
As per chat bot, i am able to get refund for one Unauthorized purchase, but there is 2nd purchase of Rental for 1 Yr of an indicator. I can't find a way to reach the Support Desk for it. I'm unable to get refund for it as it says 1 activation happened.

I didn't installed any of these 2 on my account. So absolutely no question of it being used.

Can anyone help me to find out how to reach the Support Desk for this issue on MQL5?

Thanks.
 
Manuraj Dhanda:
The only way to contact the Service Desk is through the chatbot. If you complete the flow correctly, at the end you will be able to open a ticket that a human will handle.

For this case, choose Account or Finance as the topic. Some of the reasons inside those sections will lead to the final step of opening a ticket. Even if the reason is not directly related, once the ticket is opened you can explain your problem there.
 
Manuraj Dhanda:
Hi everyone,
I'm unable to raise a ticket for Unauthorized Purchase on my account, as it always takes me to AI Chat bot. 
As per chat bot, i am able to get refund for one Unauthorized purchase, but there is 2nd purchase of Rental for 1 Yr of an indicator. I can't find a way to reach the Support Desk for it. I'm unable to get refund for it as it says 1 activation happened.

I didn't installed any of these 2 on my account. So absolutely no question of it being used.

Can anyone help me to find out how to reach the Support Desk for this issue on MQL5?

Thanks.
And you should definitely change your account password asap to avoid further unauthorized actions.
 

His going to lose money but yeah change your password ASAP

 
Daniel Stein #:
And you should definitely change your account password asap to avoid further unauthorized actions.
Yes, I did change my password as soon as I realized this issue. Thanks.
 
Miguel Angel Vico Alba #:
The only way to contact the Service Desk is through the chatbot. If you complete the flow correctly, at the end you will be able to open a ticket that a human will handle.

For this case, choose Account or Finance as the topic. Some of the reasons inside those sections will lead to the final step of opening a ticket. Even if the reason is not directly related, once the ticket is opened you can explain your problem there.
Thanks for the suggestion. Finally, I was able to reach the step where it created a ticket for me.
Appreciate your help.
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