VPS problem - receiving virtual server status

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hello,


i hv problem with the VPS since last night.

can't connect at all with - "receiving virtual server status"

anyone can help how to solved it?

thanks

 
same here i have the same issue
 
Same here 
 
MQL5.com technicians are working on it.
 
I got the same problem here. What should I do? I check the vps that i subscribed monthly also is not renewed more than a month ago already. I subscribed to 2 vps, could this be the problem? Please help me. I tried to delete the vps server hosting but fail. I tried to end subscription also cannot. Please help me.
 
And when i tried to make new trading account with new vps, asking me for login again, i forgot my password, asked to email the new password, the email when arrive always few hours after i requested and when i clicked it, the link already expired, not working anymore. Please fix this subtle issue mql team, making us as members have to face this kind of errors every month :(
 
Albert Japardi #:
And when i tried to make new trading account with new vps, asking me for login again, i forgot my password, asked to email the new password, the email when arrive always few hours after i requested and when i clicked it, the link already expired, not working anymore. Please fix this subtle issue mql team, making us as members have to face this kind of errors every month :(
There is a known issue with these password reset emails, please try again later or tomorrow.
 
Albert Japardi #:
I got the same problem here. What should I do? I check the vps that i subscribed monthly also is not renewed more than a month ago already. I subscribed to 2 vps, could this be the problem? Please help me. I tried to delete the vps server hosting but fail. I tried to end subscription also cannot. Please help me.
and what about this can't connect at all with - "receiving virtual server status" error? the vps seems to not work. i tried to delete and try to attach new vps, but unable to do that. 
 
Albert Japardi #:
and what about this can't connect at all with - "receiving virtual server status" error? the vps seems to not work. i tried to delete and try to attach new vps, but unable to do that. 

Try again tomorrow for that too.

If the problem persists, contact the Service Desk and ask for a change of server.

 
Comments that do not relate to this topic, have been moved to "Off-topic posts".
 

Dear MQL5 VPS Support Team,

I am experiencing a problem with my MetaTrader 5 virtual server. The platform is unable to retrieve the VPS status, access its logs, or complete a new migration.

The relevant details are as follows:

  • VPS ID: 6868859

  • Virtual server: VPS London LD4 02

  • Broker: AvaTrade

  • Trading account: 89056918

  • Trading server: Ava-Real 1-MT5

  • Platform: MetaTrader 5

  • Last successful migration: 30 July 2026 at 15:26

  • Migration mode: All — account, signals, charts, Expert Advisors, indicators and settings

  • Problem detected: 2 August 2026 at approximately 23:22 CEST

The VPS panel remains stuck on “Receiving virtual server status”, and the following messages repeatedly appear in the platform journal:

  • 6868859: transfer 1.43 Kb to server 'VPS London LD4 02'

  • 6868859: failed to get status for 6868859 failed to execute the migrate command

  • 6868859: failed to get logs [404]

  • 6868859: failed to get expert logs [404]

Although the configuration file appears to be transferred to the server, the migration command cannot be executed afterwards. I am also unable to check whether the configuration from the last successful migration is still running on the VPS.

The virtual environment is intended to run Expert Advisors on GOLD H1 and UK_100 H1, together with their monitoring and email notification EAs. I have not enabled algorithmic trading on my local terminal because the previous VPS environment may still be running, and doing so could result in duplicated trades.

Could you please:

  1. Check the current status of VPS ID 6868859 and its subscription.

  2. Confirm whether the environment from the successful migration of 30 July is still running.

  3. Restore access to the VPS status, journals and Expert Advisor logs.

  4. Restore the ability to migrate the charts and Expert Advisors.

  5. If the current virtual host is unavailable or corrupted, relocate my subscription to a healthy server, preferably in the same London region, without cancelling the subscription or generating an additional charge.

Please do not delete or cancel the VPS subscription. If a server relocation is necessary, please let me know when it has been completed so that I can restart MetaTrader 5 and perform a fresh migration.

Thank you for your assistance.

Kind regards,

Daniel T

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