Problem with identity verification
Problem with identity verification, I may have done something wrong, but it's not good that it ends with a general apology and a limit of retries, I get a rejected message:
"Your application has been rejected.
Sorry, your application did not pass the automated review and was rejected. You have correctly filled in the required information, but for security and service transparency reasons, you have not been granted verified user status.
Please do not create a new account for a repeat application. All verifications are done automatically.
We do not provide specific reasons for the rejection. Thank you for your understanding."
What can I do in this situation?
contact the service desk. They can reset the seller application, so you can do it again. But this time use a better phone, and use wifi for internet. That is how i got it right the 3rd time.
Problem with identity verification, I may have done something wrong, but it's not good that it ends with a general apology and a limit of retries, I get a rejected message:
"Your application has been rejected.
Sorry, your application did not pass the automated review and was rejected. You have correctly filled in the required information, but for security and service transparency reasons, you have not been granted verified user status.
Please do not create a new account for a repeat application. All verifications are done automatically.
We do not provide specific reasons for the rejection. Thank you for your understanding."
What can I do in this situation?
Hi,
Please allow me that I've something to say about sumsub verification. After every few days there'll be a verification failure showing in the forum. My verification failed too. When verifying, my selfie was verified, ID was verified, but when comes to application data it failed. I only put my email and mobile phone as application data in Mql5. I left a review in Trustpilot but no use, Sumsub didn't do anything to fix. My guess was that few years ago I registered few websites, including Gemini Com which got hacked, and my email address was leaked, therefore Sumsub marked me as a risky customer. My email was leaked but my email password was not, they don't have access to my email. Many internet security software will show in their data privacy section that whether your email was leaked or not. I felt like I was being victimized twice, firstly by Gemini Com and then by Sumsub.
Hi,
Please allow me that I've something to say about sumsub verification. After every few days there'll be a verification failure showing in the forum. My verification failed too. When verifying, my selfie was verified, ID was verified, but when comes to application data it failed. I only put my email and mobile phone as application data in Mql5. I left a review in Trustpilot but no use, Sumsub didn't do anything to fix. My guess was that few years ago I registered few websites, including Gemini Com which got hacked, and my email address was leaked, therefore Sumsub marked me as a risky customer. My email was leaked but my email password was not, they don't have access to my email. Many internet security software will show in their data privacy section that whether your email was leaked or not. I felt like I was being victimized twice, firstly by Gemini Com and then by Sumsub.
We’re sorry your submission was rejected. Unfortunately, rejection issues can’t be handled via the forum.
Once again, you need to contact the Service Desk directly - they are the only channel that can review your case.
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Problem with identity verification, I may have done something wrong, but it's not good that it ends with a general apology and a limit of retries, I get a rejected message:
"Your application has been rejected.
Sorry, your application did not pass the automated review and was rejected. You have correctly filled in the required information, but for security and service transparency reasons, you have not been granted verified user status.
Please do not create a new account for a repeat application. All verifications are done automatically.
We do not provide specific reasons for the rejection. Thank you for your understanding."
What can I do in this situation?