Unable to log in to MQL5.com website due to unable to receive Auth code to mobile (no static IP address available) - page 2
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I don't have these options showing. See my screenshot, there are no 'Other' options available.
If anybody knows how else I can find support I would appreciate your help very much!
Look at posts #5 and #8
Look at posts #5 and #8
``Select category: MQL5 Market - "I am buyer" - "Other Question" - "Other Question" (yes, the bot asked once again)``
ty!did you try again?
Hi Michael.
Yes I have tried multiple times over many days since my last message.
That screenshot I posted shows what I see at my end, there is simply no 'Other' option showing in the bot options.
Hi Michael.
Yes I have tried multiple times over many days since my last message.
That screenshot I posted shows what I see at my end, there is simply no 'Other' option showing in the bot options.
yeah i dont believe you tried. as described by previous message, another user described it, and I used "other" option just 2 days ago and already had contact with support person yesterday.
Try again and this time press different buttons until you get option of other, or prompt from bot to describe your problem.Hi all.
I have a MQL5.com website login issue that has become very frustrating, so any and all help is appreciated. I even had to start this new MQL5.com registration just so I was able to log in to this support forum and seek assistance.
For many years I have had an mql5.com account, and in all that time I have never had an issue logging in.
But this morning when I tried to log in I get a Code Verification page asking me to input the Authorization code that was sent to my mobile device. The trouble is I am not receiving any authorization codes whatsoever.
This is the message I am seeing when I try and log in:
You have been redirected to this page because authorization only from allowed static IP addresses is permitted in your Profile.
If you authorize from an IP address that is not specified in your list, you will have to enter the confirmation code submitted to your MetaQuotes ID. Enter the code that you have received in the mobile terminal and click Confirm.
The confirmation code is sent via a push message to the mobile terminal having MetaQuotes ID specified in your Profile. You need Internet connection to receive push notifications.
- I tried resetting my password, which didn't work.
- I checked app permissions on my mobile device, they are all correct.
- I tried using the chat Bot (Service Desk), but that just goes around in circles with no options available that are specific to my problem.
- I have searched high and low on the web trying to find others who have a similar issue.
What is even more confusing to me is I can access my MetaTrader platform perfectly fine, I can all see my paid indicators sitting there, I can update them etc, and I can receive push notifications to my mobile device from the platform. It is just the website login that is the issue.
I am now at risk of losing a lot of valuable data that I have saved over the years, so I really need to know how to regain access to my account.
Thanks in advance to anyone who is able to offer some help here.
Kirk
Contact the MQL5 Service Desk directly at https://www.mql5.com/en/contact and explain that you're not receiving the authorization code despite having a correct MetaQuotes ID and working push notifications.