payment declined

[Aref Barakat]

Hello,

im trying to buy an EA expert using my creditcard but everytime i try to buy it, i get declined, i contacted my Bank support and they said that the issue comes from MQL5 website and not their side.

can u help?

[Oleksandr Medviediev]

6145061450:

Hello,

im trying to buy an EA expert using my creditcard but everytime i try to buy it, i get declined, i contacted my Bank support and they said that the issue comes from MQL5 website and not their side.

can u help?

You need to contact Service Desk. 

NOTE-1: The Forum is mainly for users to:

(i) exchange ideas

(ii) discuss trading strategies, market trends, MetaTrader features and coding tips

(iii) share views on other trading-related and market-related topics.

NOTE-2: We’re all regular users like yourself and don’t have direct access to the Service Desk or their payments guidelines//response timelines.

[Sergey Golubev]

6145061450:
im trying to buy an EA expert using my creditcard

You may try to deposit money to your forum profile first, and pay directly from your profile.

[Aref Barakat]

Sergey Golubev #:
You may try to deposit money to your forum profile first, and pay directly from your profile.

i did but the problem now that i dont see an option to use my balance to make the payment.

[Sergey Golubev]

6145061450 #:

i did but the problem now that i dont see an option to use my balance to make the payment.

This is the instruction about how to buy -

How to buy, install, test and use a MT4 Expert Advisor
How to buy, install, test and use a MT5 Expert Advisor