Expert Advisor seller removes all products

 

Do we have any recourse if I bought two Expert Advisors from a seller who then stops selling all products? Of course I activated the products but after about 2 weeks of use, the seller stop selling all of their products because they do not want to sell lifetime licenses anymore. The EA's were [product names redacted by moderator]. The EA's also require the entering of a network ID for specific HTTPS requests. My concern is the seller will stop access to these HTTPS requests and the EA's will stop working. I spent around $3k total for both these EA's. Here is a statement from the seller: 

[seller name redacted by moderator] 29 September 2024 at 16:53

We would like to inform all of you of an important update regarding our pricing and product sales policy. Effective after September 30, 2024, we will be implementing significant price adjustments across our products. Additionally, we will no longer offer life-license products on the MQL market in 2024.

If you are planning to purchase any of our products but need more time to arrange funds, you have the opportunity to lock in the current price by visiting our website. To secure this, a $200 USD deposit will be required.

Thank you for your understanding and continued support.

Can I get a refund or what recourse do I have from this seller not supporting products they sold? We can't even send the seller a message, because he is refusing messages.

 
Zachary Peach:

Do we have any recourse if I bought two Expert Advisors from a seller who then stops selling all products? Of course I activated the products but after about 2 weeks of use, the seller stop selling all of their products because they do not want to sell lifetime licenses anymore. The EA's were [product names redacted by moderator]. The EA's also require the entering of a network ID for specific HTTPS requests. My concern is the seller will stop access to these HTTPS requests and the EA's will stop working. I spent around $3k total for both these EA's. Here is a statement from the seller: 

Can I get a refund or what recourse do I have from this seller not supporting products they sold? We can't even send the seller a message, because he is refusing messages.

Contact MetaQuotes support. What this seller is doing is against the Market rules.
 
Can someone direct me where to contact support? I tried a chat support, but it was only a bot and of course it did not understand my requests.
 
Zachary Peach #:
Can someone direct me where to contact support? I tried a chat support, but it was only a bot and of course it did not understand my requests.

Try to select carefully the answer that suit you each time and you will be able to create a ticket.