Withdrawal not available

[Fransiskadesiyanti]

I received a message like this when I was about to make a withdrawal: Withdrawal not available: We need to do additional verification of your account. This is a standard procedure intended to ensure the safety of all MQL5.community members.

Please contact the Service Desk for more information.

What should I do and how long does it usually take for a case like this to be responded to/resolved?

[Fernando Carreiro]

Fransiskadesiyanti: I received a message like this when I was about to make a withdrawal: Withdrawal not available: We need to do additional verification of your account. This is a standard procedure intended to ensure the safety of all MQL5.community members.

Please contact the Service Desk for more information.

What should I do and how long does it usually take for a case like this to be responded to/resolved?

Do exactly as it states ... contact the Service Desk. How long it takes depends totally on the procedure.

For financial issues, please contact the Service Desk — Contacts and requests >> Create a request >> Finance >> Other question >> write your message — https://www.mql5.com/en/contact