I can't login to my account from MT4 - page 2

 

Tried to login to the community and after to the market.

Tried to buy something but unfortunetly the same thing happens.

Video attached

 
Hello Sergey,
Maybe I have an idea of ​​what's going on with me.
My primary email address is no longer accessible.
Could this be a problem?
 

Hi Sergey,

Could you help me to change my primary email address "mosah@laposte.net" wich is no more accessible to:

my secondary email address " tradinganl@gmail.com " ?

I tried to make this change but I coulden't because the system send confirmation to both email address.

And because the primary address is no more accessible for me, so I can't make this change myself.

Thank you

 
Mohamed Sahifa #:

Tried to login to the community and after to the market.

Tried to buy something but unfortunetly the same thing happens.

Video attached

It depends on what is written in Metatrader journal, and it depends about the following: it is your home computer or external VPS.
Because I already posted some information by links about what to do.
 
Mohamed Sahifa #:

Hi Sergey,

Could you help me to change my primary email address "mosah@laposte.net" wich is no more accessible to:

my secondary email address " tradinganl@gmail.com " ?

I tried to make this change but I coulden't because the system send confirmation to both email address.

And because the primary address is no more accessible for me, so I can't make this change myself.

Thank you

I can not help to change email to the other one.
I think - the service desk may do it.
 
How to reach this service desk?
 

Hi,

Could you give me the link to the support or Service desk.

Thank you

 
Mohamed Sahifa #:

Hi,

Could you give me the link to the support or Service desk.

Thank you

They may ask for the technical proofs but you did not provide anything here in your thread ... why?

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Look at "Contacts and requests" link at the bottom of this page.

 

You can re-read the thread - because I provided some information and you are able to check it.

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One more time:

No one knows about your any accounts and about what is happenning to your accounts - because no one knows any technical details and so on.
You should know only. So, we as the forum members can provide some general advice only with theoretical points of view for example.