Problems with buying EA on MQL5

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Using my mobile phone, I paid for an mt4 expert adviser(EA). The problem is that unfortunately when I am entering in my MT4 platform, on the market tab, that EA is not recognised as being purchased. I raised this issue to the mql5 support, but still no answer. Did any of you encountered the same problem?
 

Your purchases are listed here in your profile https://www.mql5.com/en/users/sorinivan22/market

If you find your purchase there https://www.mql5.com/en/users/sorinivan22/market so do the following:

  • open Metatrader,
  • fill Community tab of Metatrader with your forum login and forum password (your forum login is sorinivan22; do not use email for login),
  • and find your purchase in Purchases tab.

Read the instruction how to buy just in case you missed something:
How to buy, install, test and use a MT4 Expert Advisor

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