Not receiving mobile phone confirmation code

Ming Hai 2024.02.27 06:55

I am based in Singapore and am not receiving the mobile phone confirmation code when I try to create a demo account in MT5. Please advise. I've verified with overseas friends that I am able to receive SMSes from foreign countries. Thank you.

Files:

2024-02-27_10_16_48-Open_an_Account__Charlgate_Ltd.png 29 kb

Ming Hai 2024.02.27 06:57 #1

I have tried everything in this thread: https://www.mql5.com/en/forum/444973 and it still doesn't work.

What to do if I am not receiving the verification SMS from MQL5.com to my phone?

2023.04.05
www.mql5.com

Please check the following: Confirm that your phone provider permits the reception of international SMS messages. Ensure network coverage is strong...

Marsel 2024.02.27 08:01 #2

Please address to your broker

Ming Hai 2024.02.27 08:17 #3

This confirmation code is sent by MetaQuote, why would it be the broker's issue?

Sergey Golubev 2024.02.27 09:29 #4

Ming Hai #:
This confirmation code is sent by MetaQuote, why would it be the broker's issue?

If it is the code to open demo account with the broker so the confirmation code is sending by the broker.
So, ask your broker for support.

Ming Hai 2024.02.27 12:17 #5

Ok, thanks!

New comment