Desktop app (mac) not connecting to any account servers, even after re-installing.

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I can't connect to any of my account servers (except for Metaquotes-Demo) on my desktop MT5 app for MAC. The account numbers with the little person icon are orange (instead of green). When I click on network bottom right, there are zero bars and it is grey and constantly searching. 

I haven't had any issues until yesterday. I have tried restarting. I have tried uninstalling and reinstalling the MT5 app. I have checked for updates. I have checked my account credentials multiple times. It is not working on any of my three accounts (with different brokers). EDIT: I have checked internet connection.

It must be an issue in the app (not the broker), as I can connect to the accounts fine using the mobile app. 

I am at a loss for what to do next and would really appreciate some help. 

Documentation on MQL5: Constants, Enumerations and Structures / Environment State / Account Properties
Documentation on MQL5: Constants, Enumerations and Structures / Environment State / Account Properties
  • www.mql5.com
Account Properties - Environment State - Constants, Enumerations and Structures - MQL5 Reference - Reference on algorithmic/automated trading language for MetaTrader 5
 

Did you find an solution to this?

Tommytrader99:

I can't connect to any of my account servers (except for Metaquotes-Demo) on my desktop MT5 app for MAC. The account numbers with the little person icon are orange (instead of green). When I click on network bottom right, there are zero bars and it is grey and constantly searching. 

I haven't had any issues until yesterday. I have tried restarting. I have tried uninstalling and reinstalling the MT5 app. I have checked for updates. I have checked my account credentials multiple times. It is not working on any of my three accounts (with different brokers). EDIT: I have checked internet connection.

It must be an issue in the app (not the broker), as I can connect to the accounts fine using the mobile app. 

I am at a loss for what to do next and would really appreciate some help. 

 
pandaok.trader #:

Did you find a solution to this?

I’m having the same issues any advice would be very helpful 
 
Tommytrader99:

I can't connect to any of my account servers...

I am at a loss for what to do next and would really appreciate some help. 

I have never seen this problem before. At a mere guess, I would make sure to have all account info written down on paper, back up the entire MT5 Data Folder, and then go back to the MT5 Data Folder ==> config, delete the accounts.dat file, and then reinstall the accounts via MT5 Open an Account.

If that doesn't work, delete the entire Data Folder, reinstall MT5, and selectively paste only necessary files into the new Data Folder.

(Other traders have reported improved compatibility (although not 100%) with mac by installing a Windows emulator such as free Wine for mac.)
 
The brokerage company may reconfigure servers (for example). In some cases, the terminal may not receive information about the change. New connection parameters can be requested by searching for the broker name via the new account opening window in the "file" menu, or by deleting the account from the terminal and adding it again via the same window.
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