Purchased products tab fails to appear on login - can't install product
- 2021.03.30
- www.mql5.com
I get to: "8. Then go in the Navigator window and click the Market folder and then Purchases. Then your Purchases window opens on the right with all your purchases and you can click the Install button on the right for the product you've just purchased."
No install button appears
NB this is a re-install of the tool as I had t reinstall MT5 to fix another problem. he latest version of the tool is on my computer
Ad_Astra_ #: I get to: "8. Then go in the Navigator window and click the Market folder and then Purchases. Then your Purchases window opens on the right with all your purchases and you can click the Install button on the right for the product you've just purchased."
No install button appears
NB this is a re-install of the tool as I had t reinstall MT5 to fix another problem. he latest version of the tool is on my computer
Post a screenshot of what you see please.
I should have thought of this when I replied. Sorry for the oversight!
When I click on "Open", all that happens is the tool name in the Navigator flashed
Ad_Astra_ #: I should have thought of this when I replied. Sorry for the oversight!
When I click on "Open", all that happens is the tool name in the Navigator flashed
Are you properly logged into your MQL5 account with your ad_astra_ login and not any other?
If yes, right click and delete your purchase and then install it again.
Read this about error 538: https://www.mql5.com/en/forum/436337#comment_43230468
Are you properly logged into your MQL5 account with your ad_astra_ login and not any other?
If yes, right click and delete your purchase and then install it again.
Read this about error 538: https://www.mql5.com/en/forum/436337#comment_43230468
THANK YOU, THANK YOU, THANK YOU ELENI! That fixed it!! I really appreciate your time and expertise in solving this for me!!!
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The directions to install a product say,
"To install a product, open the MetaTrader platform, specify your MQL5.community account in the settings and go to Toolbox \ Market \ Purchased."
When I specify my community account, I get the message, "2023.09.07 04:52:30.841 MQL5.community activated for 'Ad_Astra_', balance: 0.00"
but no "purchased" tab appears, so I am unable to reinstall/activate my purchase which is preventing me from trading. Suggested solutions much appreciated!