Additional verification taking more than a week


I got this message below in my account:

We need to perform additional verification of your account. This is a standard procedure meant to ensure the security of all members.
Currently, no action is required from you. Please wait till the verification is complete. Until then, the ability to withdraw funds is limited.
Sorry for inconvenience.

Anyone facing or faced same issue and how did you resolve it?

Please contact Service Desk from your profile
I got the same message. Unfortunately, when I clicked New Request in Service Desk, it says my account has been removed.