cant make any trade on windows MT5

 

the platform doesn't allow me to make any trades the buttons (new order, buy and sell) are all off. this problem on real account, I opened another real account with the same broker and there is no problem, the issue only with my account. I did delete the App and install it again but the same problem still exist. the mobile app work just fine with no issues the problem only on the windows app.

pls if anyone know the solution contact me

my broker is cfi1

 
mohannedmelhem:

the platform doesn't allow me to make any trades the buttons (new order, buy and sell) are all off. this problem on real account, I opened another real account with the same broker and there is no problem, the issue only with my account. I did delete the App and install it again but the same problem still exist. the mobile app work just fine with no issues the problem only on the windows app.

pls if anyone know the solution contact me

my broker is cfi1

You pay your broker, ask them for support.