I have tried to add my phone number to the MQL5 account.
To add number we have to receive the confirmation code.
However, we have not received it.
3 times attemted and no result.
The country code and number are corect.
The message says : code has been succesefully sent. Attemts left: 0
Any ideas how to solve this?
Hi VVPro,
please contact the service desk.
- www.mql5.com
"please contact the service desk."
ah, not that joke again.
I had the same problem and installed the "MQL5Channels"-app on my phone, logged into the app and some time after I received a Metaquotes-id (PC/Website) and I could add my phone number successfully. Don't ask me how/why this worked. But the service-desk won't help you because it's just telling you in which fields you should put your phone-number. I guess you already know that.
Today the issue solved and the process of adding the phone number completed.
No changes from my side.
Support team solved the issue.
Thanks
Best regards
"please contact the service desk."
ah, not that joke again.
I had the same problem and installed the "MQL5Channels"-app on my phone, logged into the app and some time after I received a Metaquotes-id (PC/Website) and I could add my phone number successfully. Don't ask me how/why this worked. But the service-desk won't help you because it's just telling you in which fields you should put your phone-number. I guess you already know that.
Please be more respectful.
Our duty as moderators is to refer such problems that are out of our hands (we are not employees) to the service desk.
Read the response from a user "Support team solved the issue".
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To add number we have to receive the confirmation code.
However, we have not received it.
3 times attemted and no result.
The country code and number are corect.
The message says : code has been succesefully sent. Attemts left: 0
Any ideas how to solve this?