Can't buy an EA after funding my account with the exact price of product

[CapTrader]

I bought so many EA already but this one can't execute the BUY with error of "Payment details are entered on the relevant payment system site, MetaQuotes Ltd has no access to this data". any suggestion to fix this.

[Miguel Angel Vico Alba]

CapTrader: I bought so many EA already but this one can't execute the BUY with error of "Payment details are entered on the relevant payment system site, MetaQuotes Ltd has no access to this data". any suggestion to fix this.

Hi CapTrader,

Please contact the service desk. You will not receive help with payment problems from here (the forum).

https://www.mql5.com/en/contact

[CapTrader]

Asking if others experienced the same scenario. Already done inquiring them but it takes too long to answer.