Re: Cant log into MT5 mql5 community


Hi all,

I tried to log in via MT5 mql5 community, but got this messages:

2023.06.29 12:17:52.137 authorization failed

2023.06.29 12:17:52.244 MQL5 Market failed to get list of user products [401]

This is the first time logging in, but never had a problem via my other MT4 accounts.

Please advise. THanks.

  • Upgrade to Windows 10 Codename 21H1 (november 2021 update) or later (try to install every single operating system update on your Windows 10 64-bit computer).
  • Makde sure that you installed Internet Explorer or Microsoft Edge on your Windows 10 computer.
  • Community tab: make sure you are using your forum login and not your email (your forum login is raychua)


Forum on trading, automated trading systems and testing trading strategies

product is purchased but not downloaded yet

Lei Zhou, 2020.06.07 21:49

I have the same problem and it is sorted, by setting IE the default browser and reset password. In the password confirmation email, there is a login ID which is not my email (that’s the key).

Use the above login ID and new password. I can then login with MT4 market and get the product purchased and installed correctly.