Marketplace purchase problem

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Hello I have just bought a product from the market. I go to the My Purchases tab, click on Open and nothing happens. I checked in Navigator but nothing was downloaded. What's the problem?
 
Not all purchased products shown up in the navigation pane.
Especially tools/libraries for development.
It's __wise__ to contact the seller first __before purchase__ to avoid any doubt.
Good luck.

 

If you can't see your purchase when you click the Purchased option, check the below mentioned issues:

Make sure that:

  • that you have all the latest Windows Updates installed 
  • that you have Internet Explorer or Microsoft Edge latest version installed on your computer or VPS
  • that you are using the latest build of MetaTrader 4/5
  • that you are logged into your MQL5 account in MT4/5 >> Tools >> Options >> Community tab, using your login - NOT your email
  • that your MQL5 account password is less than 10 characters (if your password is 10 or more characters - change MQL5 account password here)

In case you still don't see the product on the list of your purchases in the terminal, try the following:

  1. Close ALL your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open the MetaTrader terminal
  5. Try to install your product again
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