Money lost when the site is upgrading

[Deleted]  

Hi,

I depositted some money to my account, then the web site upgraded. When upgrading is finished, i could not see the money in my account. I checked the bank. It was sent to mql5 by gate2shop. No money yet. 

Is that normal? 

 
Contact Service desk. We cannot help you.
[Deleted]  

What an unlucky situation!

I wrote Service Desk, waiting the answer