VPS service disabled - MT5 - page 2

 
Bo Ren Guan #:

Thank you for your reply.

Yes, my password is longer than 10 characters. After I changed the password to six characters, the problem persisted.

I registered a new MQL5 account earlier, this new account works well on my MT5, and this new account can use VPS normally.


The MQL5 account in question, with a $700 balance, now appears to be stuck.


Looking forward to your reply! thank you!

Contact the Service Desk, your problem cannot be solved here.

The fact that you've registered a 2nd MQL5 account its again the rules.

 
Eleni Anna Branou #:

联系服务台,这里无法解决您的问题。

您已经注册了第二个 MQL5 账户这一事实再次成为规则。

Okay, got it! Thank you very much!
 
Eleni Anna Branou #:

Contact the Service Desk, your problem cannot be solved here.

The fact that you've registered a 2nd MQL5 account its again the rules.

Hello, through the Service Desk, I learned that the root cause of the problem is that I canceled my subscription several times before, which was judged by the system as abuse and my account was disabled (the so-called abuse is actually a misunderstanding).

Reason: