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go to Contacts and requests and -
The chart-bot is always sending your request in case you are doing everything in correct way (look at my picture above).
And do not make it during the weekend (the service desk may be on weekend during the weekend).
can you share their email please.
can you share their email please.
You can use this procedure described on the post #9 (but please note that the service desk is established the priority for the tickets by itself so your ticket may be in low priority to reply for example ).
I do not know their email.
You can use this procedure described on the post #9 (but please note that the service desk is established the priority for the tickets by itself so your ticket may be in low priority to reply for example ).
i think that they didn't reply for 3 months means that they are not professionel and never means priority.