topup with 1000 $ i can not get them back

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when we make a mistake, we loose all money?

i top-up my account with 1000 $ i was interested to buy an EA,

i find out that the EA was not good, now my money are like blocked on MQL5.

they do not permit to have back my money.

i don't have any other EA to buy i simply would like my money back.

It looks impossible!

Think twice guys , before to Top up!

 
It seems that the mql5 system only allows withdrawing the money earned, not allow to withdrawing the money that has been deposited into the account.
 

You may contact the Service Desk about it:

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