Unable to receive signal from MQL5 signal on 17 Jan 2022 - page 2
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Hello,
From your screenshot it is clear that the problem is caused by two EURUSD-like symbols:
The signals provider has symbol EURUSD-5, and the system cannot match it as there is more than one option for matching - EURUSD or EURUSD+.
Probably, earlier you had only one symbol EURUSD+, and copying was done successfully. Now your broker has added symbol EURUSD. You should contact your broker.
Alternatively, you can move your signal subscription to another trade account from My Subscriptions section
Dear Alexey ,
Attached herewith 2 screenshot showing the specification of the trading pairs.
That one EURUSD+ , trade= full acess , that one EURUSD , trade = disable .
These feature last year already exist , why last year can copy now cannot copy.
Please check with MQL technical team maybe because of the MQL5 maintenance on 14/1/22 morning during us session.
Please ask the technical team to reset back the the whole infrastructure follow the 2021 setting because for commodity different symbols yes it will cause skipped but for forex very rare happen.
Dear Alexey ,
Attached herewith 2 screenshot showing the specification of the trading pairs.
That one EURUSD+ , trade= full acess , that one EURUSD , trade = disable .
These feature last year already exist , why last year can copy now cannot copy.
Please check with MQL technical team maybe because of the MQL5 maintenance on 14/1/22 morning during us session.
Please ask the technical team to reset back the the whole infrastructure follow the 2021 setting because for commodity different symbols yes it will cause skipped but for forex very rare happen.
Provide full log files from your hosting in your Service Desk ticket