Agents showing as Disconnected on new account.
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I have 4 Agents that do not appear under my account and on the Meta Tester 5 show as disconnected. I have all of my schedule set up in blue so the computers can be used anytime. I have the correct account name and the IP is exact to the computers network listing.
Can anyone, without referring me to another article that does not tell me anything (I know because I have looked at all of them in an endless loop) to look at that I have not included in my description?