Can't active EA on new PC

 

Hi, I'm using an EA which has 10 activation times. Recently I tried to download that EA to a new PC but I saw the sign "Out of activation times".

Why is that? If I remember correctly I've just used it around 5 times. Please help solve the problem!

 
If it is Market commercial product so you can check the available activations in your profile here:
https://www.mql5.com/en/users/minhtiensg/market
 
Hi, this say 0 of 5 but the product has 10 activation times. What should I do? 
 
Dang Minh Tien:
Hi, this say 0 of 5 but the product has 10 activation times. What should I do? 
If it is written as "0 of 5" so it means that it was 5 activations in the time when you bought this product, and you used all of them (you do not have activations anymore for this product).
Yes, the seller may increase the activations for this product. But if you bought the product with 5 activations so you can not have 10 after that.
Reason: