product activation is different

[PLANET MARS]

Hi,

I just bought an indicator from mql5, it was 11 activation. but after i buy it, in my purchases tab, the product is limited to 5 only.

i've contacted the seller, he said he has changed it to 11 as well. the issue must be on mql5, don't u think?

[Sergey Golubev]

It means that you bought with 5, and any increasing was not affected on it sorry.
It is making by the automated robot, and this robot is not making the mistake.

I only do not know : the activation is bought in the moment of the paying or in the moment of the money is coming to mql5/seller (because it may be some hours up to the day or two between ...).

But anyway - if it is 5 activations so you bought exactly 5 only.