Client position has been duplicated - page 2

 
The signal provider is still having 4 same positions, and the signal service is trying to understadnd about the positions of subscriber.

As the subscriber changed the percentage value (ratio) from 90% to 45% (he changed the signal subscription settings) so the signal system opens the other two positions which subscriber manually closed.

Because you/provider have 4 positions, and subscribers must have 4 positions.
Why he/subscriber closed positions manually? No idea.
But all those positions were opened for him once again (because you/provider has 4, and he must has 4).
 

After that the subscriber modified one position by himself, and this position was closed by stop loss for him:

order #5939218 buy 0.01 XAUUSD at 1868.59 closed due stop-loss at price 1871.70


By the way, you/provider is still having same 4 positions.

As a results, you have 4 positions, and subscriber is having 3 positions.

The signal system made a correction, because subscriber must have 4 positions too.
So, one position was opened for subscriber.

 
And everything is fine:
the provider is having 4 position, and the subscriber is having 4 position.

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after that, the signal provider opened one additional position and close this position.
it was same for subscriber: one additional position was opened and closed for him.

that's all.
 

Why the subscriber manually closed the positions?
No idea.
Because if you have 4 positions so he will have 4 positions too (he can close any position but the signal system will open this position once again).

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You as a signal provider are trading in a normal way, but your subscriber is closing and modifying the trades on the way he wants, and the signal system is openning those trades once again.

Because if you have 4 trades so the subscriber must have 4 trades too.
If subscriber closes one trade so he will have 3 ... but he must have 4 (because you have 4) ...and the signal system opens the trade which he (subscriber) closed.

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You can ask your subscribers do not close or do not modify the trades which are copied to their Metatrader.

 
Thanks for the detailed analysis, now I understand the problem behind this issue.
Reason: