Account Balance

mkb07
359
mkb07  

Hello everyone!


Today I noticed that my balance says 473.74 USD, but under "In" in payments it says 438.61.

What is the reason for that?


Yesterday the amount under "In" was higher than the balance, but it somehow dropped about 40 USD overnight. I didn't withdraw anything. Why is that?


I appreciate any help in this regard!


Kind regards and have a nice day!

Keith Watford
Moderator
29948
Keith Watford  

What is the matter with people lately here?

They all seem to think that we can read minds and know what account they may be referring to!


If it is a bank account - contact your bank.
If it is a broker account - contact your broker.

If it is a MQL5 account - contact Service Desk.

Contact Us
Contact Us
  • www.mql5.com
Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.
mkb07
359
mkb07  

Hello!


Sorry, I didn't know there were multiple accounts here. I am referrering to a MQL5 account.

I checked the possible subjects at the service desk and my issue doesn't seem to fit in any of those.

Is it possible to get help here or should I contact the Service Desk anyways?


Kind regards

Keith Watford
Moderator
29948
Keith Watford  
mkb07:

I checked the possible subjects at the service desk and my issue doesn't seem to fit in any of those.

Select any category. We can do nothing in the forum.

mkb07
359
mkb07  
OK, thanks!
mkb07
359
mkb07  

For those who are interested, the Support Team said:

The balance value was displayed incorrectly. We have fixed it, now both numbers are equal.

Kind regards