Help ,can't download demo...

[Catherine Poulain]

Hi, 

I've tried to download a demo on the market but I've got a message error :

"failed download product moving averages signature www.mql5.com :443 send fail [500 Internal Server error]

  Please help ! Thank you

[Sergey Golubev]

Make sure -

• that you have Internet Explorer the latest version installed on your PC (I am having version 11);
• that you are using the latest build of Metatrader,
• that you are login to Community folder using your login - not your email; your forum login is moncat (do not use your email for login)
  
• that your password is less than 10 characters (if your password is 10 or more characters - change this password; read this thread for information);
• that your password is native forum password (and not the password received via google or facebook);
• that you are not using external VPS service which may be banned from the Market (zomro for example).
  

for more details - read post #1 where I collected all the information related.

Forum on trading, automated trading systems and testing trading strategies

Error downloading market indicator demo (Error 403

Sergey Golubev, 2021.01.04 16:50

I am trying my MT4 (build1320).

1. I made Community login:

2. and checked in Metatrader journal:

3. I checked Internet Explorer installed on computer:

4. I checked the settings of Internet Explorer: yes, I can use the chat with not a problem by sending/receiving the messages:

5. Signal tab works:

6. Market tab works:

...