Problem - change password - please help

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Dariusz Korzeniewski 2021.03.24 14:58

When i try to change password its say that i need to write phone number but this section is blocked and i cant do it

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Zrzut_ekranu_2021-03-24_o_14.56.50.png 594 kb

Sergey Golubev 2021.03.24 16:18 #1

Forum on trading, automated trading systems and testing trading strategies

i can't login with my google account because mt4 pc terminal not have google login options

Sergey Golubev, 2020.08.05 21:49

If you forgot your password, or you registered using google or facebook so use the following link to get new password for example:
https://www.mql5.com/en/auth_forgotten

Help needed for changing Log into trading terminal Change password - problem

Dariusz Korzeniewski 2021.03.25 09:09 #2

Noooooo. I cant change my passwort becouse there is some bug on site. After i try to change it section with Phone number say that i dont have my phone number but i have. Always some problem with mql5

Sergey Golubev 2021.03.25 09:29 #3

I do not have this problem with it.
With new browser or with old browser (K-Meleon for example) - not a problem at all.
Windows 10 64 bit.

Did you try the other browser?

It may be related to your status: you are validated seller ..

MQL5.com technical Help Desk Probleme d'affichage récurrent sur Problem installing metatrader5 on

Dariusz Korzeniewski 2021.03.25 10:15 #4

Now i can chose number but after i press SAVE all is disappears and have same information

Sergey Golubev 2021.03.25 10:16 #5

You can write to the service desk (with short explanation _ screenshots + link to this thread) informing them about it.
if it is bug so they will fix it.

Dariusz Korzeniewski 2021.03.25 10:16 #6

Site all the time i press SAVE just clean up phone number section and write me information that i need to write this number... OMG im soo angry. I can contact with no one here for help

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Dariusz Korzeniewski 2021.03.25 10:17 #7

Sergey Golubev:
You can write to the service desk (with short explanation _ screenshots + link to this thread) informing them about it.
if it is bug so they will fix it.

where i can do that ? i dont find any place i can contact with support

Sergey Golubev 2021.03.25 10:21 #8

Dariusz Korzeniewski:

where i can do that ? i dont find any place i can contact with support

You are validated seller so you should have the service desk link on the left side of your profile.
If not - use "Contact and Request" link on the bottom of this page (select any category when writing to them - because you are just informing about possible bug for them to check).

Payment Fail No product after payment charged twice

Dariusz Korzeniewski 2021.03.25 10:23 #9

Sergey Golubev:
You are validated seller so you should have the service desk link on the left side of your profile.
If not - use "Contact and Request" link on the bottom of this page (select any category when writing to them - because you are just informing about possible bug for them to check).

i will try but i dont think it will help. thank u for u time

Sergey Golubev 2021.03.25 10:26 #10

Dariusz Korzeniewski:

i will try but i dont think it will help. thank u for u time

If it is not your local bug but geneal bug so it will be fixed.

By the way, you can try to change the browsers or computers ...

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