Cancel Purchase

negan 2021.01.12 08:43

If i cancel my purchase, will the amount be returned to my bank/debit card or it will be credited as mql5 credit?

Moderator
15455

Eleni Anna Branou 2021.01.12 08:45 #1

cwmrox:
If i cancel my purchase, will the amount be returned to my bank/debit card or it will be credited as mql5 credit?

If you cancel your MQL5 Market purchase within 7 days, without having installed it in any MT4/5 terminal, yes you will get your refund.

negan 2021.01.12 11:54 #2

Eleni Anna Branou:

If you cancel your MQL5 Market purchase within 7 days, without having installed it in any MT4/5 terminal, yes you will get your refund.

Will it return to my bank? Or to MQL5 balance?

Moderator
15455

Eleni Anna Branou 2021.01.12 12:08 #3

cwmrox:

Will it return to my bank? Or to MQL5 balance?

If you deposited to your MQL5 account first and then you proceed with your purchase, it will return to your MQL5 account balance.

If you paid directly with your credit card, it may be returned to your card, but I am not sure.

You can ask the Service Desk to be sure, that is a financial issue after all.

Help with Deposit error trading volume Unable to purchase ann