EA not trading on VPS
I purchased a VPS from mql5 and have it synced up with my EA as pre instructions and made sure that the auto trade is activated. I also have the same EA activate on a demo account with the same broker but my EA on the demo account issued a buy but nothing is happening on the one on VPS. Anyone know what the issue is? My ping on the vps is .09ms and my ping on the demo is 167ms so it can't be a latency issue.
Thanks
We couldn't know what is wrong without seeing some MQL5 VPS Journal logs.
Log:
2020.12.31 02:47:13.868 Virtual Hosting: close command received 2020.12.31 02:47:13.868 main window close command received 2020.12.31 02:47:13.899 Virtual Hosting: close command received 2020.12.31 02:47:13.993 stop experts command 2020.12.31 02:47:13.993 chart 'EURUSD,M30' save to 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\chart01.chr' 2020.12.31 02:47:13.993 chart 'EURUSD,M30' saved 2020.12.31 02:47:13.993 Expert Ice Forex Eric Ma EURUSD,M30: removed 2020.12.31 02:47:13.993 main process shutdown 2020.12.31 02:47:13.993 main window destroy 2020.12.31 02:47:13.993 main window destroyed [1] 2020.12.31 02:47:13.993 main window close command processed 2020.12.31 02:47:13.993 MetaTrader 4 exit 2020.12.31 02:47:13.993 pumping stopped 2020.12.31 02:47:14.024 base dispatchers stopped 2020.12.31 02:47:14.024 base dispatchers deleted 2020.12.31 02:47:14.024 MetaTrader 4 build 1320 stopped 2020.12.31 02:47:14.196 terminal data initialized 2020.12.31 02:47:14.196 MetaTrader 4 build 1320 started (MetaQuotes Software Corp.) 2020.12.31 02:47:14.196 Windows Server 2012 R2 Standard x64, IE 11, RDP, UAC, 32 x Intel Xeon E5-2650 v3 @ 2.30GHz, Memory: 49738 / 65428 Mb, Disk: 410 / 475 Gb, GMT+1 2020.12.31 02:47:14.196 Data Folder: C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637 2020.12.31 02:47:14.212 Started with configuration file 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\start.ini' 2020.12.31 02:47:14.228 Chart load from 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\CHART01.CHR' 2020.12.31 02:47:14.228 Expert Market\Ice Forex Eric Ma EURUSD,M30: loaded successfully 2020.12.31 02:47:14.228 Chart EURUSD,M30 (C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\CHART01.CHR) loaded 2020.12.31 02:47:14.243 hosting socket initialized 2020.12.31 02:47:14.243 MetaTrader 4 init OK 2020.12.31 02:47:14.259 Connect: mt4d.ig.com:443 2020.12.31 02:47:14.446 '1': login on IG-LIVE 2020.12.31 02:47:14.837 '1': previous successful authorization performed from 76.14.84.219 2020.12.31 02:47:14.837 '1': 1 chart, 1 EA, 0 custom indicators, signal disabled 2020.12.31 02:47:14.931 History: first bar EURUSD,M30 on the server is 2020.10.29 21:00 2020.12.31 02:47:14.931 EURUSD,M30: 2200 bars from 2020.10.27 05:00 2020.12.31 02:47:14.931 '159054': auto connecting to a better access point Data Centre A (ping is 0.93 ms) 2020.12.31 02:47:14.946 Connect: mt4a.ig.com:443 2020.12.31 02:47:15.181 '1': login on IG-LIVE through Data Centre A (ping: 0.93 ms) 2020.12.31 02:47:15.525 Connect: mt4a.ig.com:443 2020.12.31 02:47:15.525 '1': login datacenter on IG-LIVE through Data Centre A (ping: 0.93 ms) 2020.12.31 02:47:15.556 '1': ping to current access point Data Centre A is 0.82 ms 2020.12.31 02:47:15.587 '1': previous successful authorization performed from 109. 2020.12.31 02:47:15.587 '1': 1 chart, 1 EA, 0 custom indicators, signal disabled 2020.12.31 02:56:07.675 Virtual Hosting: flush logs command received 2020.12.31 03:00:38.728 Virtual Hosting: close command received 2020.12.31 03:00:38.728 main window close command received 2020.12.31 03:00:38.837 stop experts command 2020.12.31 03:00:38.837 chart 'EURUSD,M30' save to 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\chart01.chr' 2020.12.31 03:00:38.837 chart 'EURUSD,M30' saved 2020.12.31 03:00:38.837 Expert Ice Forex Eric Ma EURUSD,M30: removed 2020.12.31 03:00:38.837 main process shutdown 2020.12.31 03:00:38.837 main window destroy 2020.12.31 03:00:38.837 main window destroyed [1] 2020.12.31 03:00:38.837 main window close command processed 2020.12.31 03:00:38.837 MetaTrader 4 exit 2020.12.31 03:00:38.837 pumping stopped 2020.12.31 03:00:38.853 base dispatchers stopped 2020.12.31 03:00:38.853 base dispatchers deleted 2020.12.31 03:00:38.853 MetaTrader 4 build 1320 stopped 2020.12.31 03:00:39.040 terminal data initialized 2020.12.31 03:00:39.056 MetaTrader 4 build 1320 started (MetaQuotes Software Corp.) 2020.12.31 03:00:39.056 Windows Server 2012 R2 Standard x64, IE 11, UAC, 32 x Intel Xeon E5-2650 v3 @ 2.30GHz, Memory: 49826 / 65428 Mb, Disk: 410 / 475 Gb, GMT+1 2020.12.31 03:00:39.056 Data Folder: C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637 2020.12.31 03:00:39.056 Started with configuration file 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\start.ini' 2020.12.31 03:00:39.072 Chart load from 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\CHART01.CHR' 2020.12.31 03:00:39.072 Expert Market\Ice Forex Eric Ma EURUSD,M30: loaded successfully 2020.12.31 03:00:39.072 Chart EURUSD,M30 (C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\CHART01.CHR) loaded 2020.12.31 03:00:39.072 hosting socket initialized 2020.12.31 03:00:39.072 MetaTrader 4 init OK 2020.12.31 03:00:39.103 Connect: mt4d.ig.com:443 2020.12.31 03:00:39.353 '1': login on IG-LIVE 2020.12.31 03:00:39.712 '1': previous successful authorization performed from 76.14.84.219 2020.12.31 03:00:39.712 '1': 1 chart, 1 EA, 0 custom indicators, signal disabled 2020.12.31 03:00:39.759 '1': auto connecting to a better access point Data Centre A (ping is 0.90 ms) 2020.12.31 03:00:39.775 Connect: mt4a.ig.com:443 2020.12.31 03:00:40.009 '1': login on IG-LIVE through Data Centre A (ping: 0.90 ms) 2020.12.31 03:00:40.212 '1': ping to current access point Data Centre A is 0.83 ms 2020.12.31 03:00:40.337 Connect: mt4a.ig.com:443 2020.12.31 03:00:40.353 '1': login datacenter on IG-LIVE through Data Centre A (ping: 0.83 ms) 2020.12.31 03:00:40.400 '1': previous successful authorization performed from 109.123.101.123 2020.12.31 03:00:40.400 History: first bar EURUSD,M30 on the server is 2020.10.27 05:00 2020.12.31 03:00:40.400 EURUSD,M30: 2201 bars from 2020.10.27 05:00 2020.12.31 03:00:40.400 '1': 1 chart, 1 EA, 0 custom indicators, signal disabled 2020.12.31 03:01:24.216 Virtual Hosting: close command received 2020.12.31 03:01:24.216 main window close command received 2020.12.31 03:01:24.341 stop experts command 2020.12.31 03:01:24.341 chart 'EURUSD,M30' save to 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\chart01.chr' 2020.12.31 03:01:24.341 chart 'EURUSD,M30' saved 2020.12.31 03:01:24.341 Expert Ice Forex Eric Ma EURUSD,M30: removed 2020.12.31 03:01:24.341 main process shutdown 2020.12.31 03:01:24.341 main window destroy 2020.12.31 03:01:24.341 main window destroyed [1] 2020.12.31 03:01:24.341 main window close command processed 2020.12.31 03:01:24.341 MetaTrader 4 exit 2020.12.31 03:01:24.341 pumping stopped 2020.12.31 03:01:24.372 base dispatchers stopped 2020.12.31 03:01:24.372 base dispatchers deleted 2020.12.31 03:01:24.372 MetaTrader 4 build 1320 stopped 2020.12.31 03:01:24.653 terminal data initialized 2020.12.31 03:01:24.653 MetaTrader 4 build 1320 started (MetaQuotes Software Corp.) 2020.12.31 03:01:24.653 Windows Server 2012 R2 Standard x64, IE 11, RDP, UAC, 32 x Intel Xeon E5-2650 v3 @ 2.30GHz, Memory: 49822 / 65428 Mb, Disk: 410 / 475 Gb, GMT+1 2020.12.31 03:01:24.653 Data Folder: C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637 2020.12.31 03:01:24.653 Started with configuration file 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\start.ini' 2020.12.31 03:01:24.684 Chart load from 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\CHART01.CHR' 2020.12.31 03:01:24.684 Expert Market\Ice Forex Eric Ma EURUSD,M30: loaded successfully 2020.12.31 03:01:24.684 Chart EURUSD,M30 (C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\CHART01.CHR) loaded 2020.12.31 03:01:24.684 hosting socket initialized 2020.12.31 03:01:24.684 MetaTrader 4 init OK 2020.12.31 03:01:24.716 Connect: mt4d.ig.com:443 2020.12.31 03:01:24.950 '1': login on IG-LIVE 2020.12.31 03:01:25.356 '1': previous successful authorization performed from 109. 2020.12.31 03:01:25.372 '1': 1 chart, 1 EA, 0 custom indicators, signal disabled 2020.12.31 03:01:25.403 '1': auto connecting to a better access point Data Centre A (ping is 0.90 ms) 2020.12.31 03:01:25.419 Connect: mt4a.ig.com:443 2020.12.31 03:01:25.653 '1': login on IG-LIVE through Data Centre A (ping: 0.90 ms) 2020.12.31 03:01:25.810 '1': ping to current access point Data Centre A is 0.85 ms 2020.12.31 03:01:25.935 Connect: mt4a.ig.com:443 2020.12.31 03:01:25.935 '1': login datacenter on IG-LIVE through Data Centre A (ping: 0.85 ms) 2020.12.31 03:01:25.997 '1': previous successful authorization performed from 109.123.101.123 2020.12.31 03:01:25.997 History: first bar EURUSD,M30 on the server is 2020.10.27 05:00 2020.12.31 03:01:25.997 EURUSD,M30: 2201 bars from 2020.10.27 05: Here are some of the journal logs from my vps. I have removed my account and IP information. It seems to be rebooting on its own. Below are just the EA journal logs. 2020.12.31 02:47:13.993 Ice Forex Eric Ma EURUSD,M30: uninit reason 9 2020.12.31 02:47:13.993 Expert Ice Forex Eric Ma EURUSD,M30: removed 2020.12.31 02:47:14.228 Expert Market\Ice Forex Eric Ma EURUSD,M30: loaded successfully 2020.12.31 02:47:14.228 Ice Forex Eric Ma EURUSD,M30 inputs: percent=1.0; Lot=0.0; MaxCountOrders=10; BeginHour=0; EndHour=24; Commen=IceForex; Magic=1; MaxSpred=200; Friday=false; FrHour=23; trail=false; TrailStart=200; TrailFrom=50; TrailStep=10; UseBreckeven=false; BEactivity 2020.12.31 02:47:14.931 Ice Forex Eric Ma EURUSD,M30: initialized 2020.12.31 03:00:38.837 Ice Forex Eric Ma EURUSD,M30: uninit reason 9 2020.12.31 03:00:38.837 Expert Ice Forex Eric Ma EURUSD,M30: removed 2020.12.31 03:00:39.072 Expert Market\Ice Forex Eric Ma EURUSD,M30: loaded successfully 2020.12.31 03:00:39.072 Ice Forex Eric Ma EURUSD,M30 inputs: percent=1.0; Lot=0.0; MaxCountOrders=10; BeginHour=0; EndHour=24; Commen=IceForex; Magic=1; MaxSpred=200; Friday=false; FrHour=23; trail=false; TrailStart=200; TrailFrom=50; TrailStep=10; UseBreckeven=false; BEactivity 2020.12.31 03:00:40.415 Ice Forex Eric Ma EURUSD,M30: initialized 2020.12.31 03:01:24.341 Ice Forex Eric Ma EURUSD,M30: uninit reason 9 2020.12.31 03:01:24.341 Expert Ice Forex Eric Ma EURUSD,M30: removed 2020.12.31 03:01:24.684 Expert Market\Ice Forex Eric Ma EURUSD,M30: loaded successfully 2020.12.31 03:01:24.684 Ice Forex Eric Ma EURUSD,M30 inputs: percent=1.0; Lot=0.0; MaxCountOrders=10; BeginHour=0; EndHour=24; Commen=IceForex; Magic=1; MaxSpred=200; Friday=false; FrHour=23; trail=false; TrailStart=200; TrailFrom=50; TrailStep=10; UseBreckeven=false; BEactivity 2020.12.31 03:01:26.013 Ice Forex Eric Ma EURUSD,M30: initialized

- www.mql5.com
Yes, your EA seems to be restarting again and again, so you need to contact the author/seller for help/support.
The problem is with your EA and not with MQL5 VPS.
My EA is running fine on my local machine how can that not be an issue with the VPS? If you give me rdp access in there to monitor the EA then this could be resolved easily.
As you can see from this part of the log above the VPS issued a stop command for some reason
2020.12.31 03:00:38.728 main window close command received 2020.12.31 03:00:38.837 stop experts command 2020.12.31 03:00:38.837 chart 'EURUSD,M30' save to 'C:\Hosting\instances\29D8894BE61DF76E33AE34B2E6BA8637\profiles\Default\chart01.chr' 2020.12.31 03:00:38.837 chart 'EURUSD,M30' saved 2020.12.31 03:00:38.837 Expert Ice Forex Eric Ma EURUSD,M30: removed 2020.12.31 03:00:38.837 main process shutdown 2020.12.31 03:00:38.837 main window destroy 2020.12.31 03:00:38.837 main window destroyed [1] 2020.12.31 03:00:38.837 main window close command processed
Look at the first line and tell me what that means because I didn't issue that close command and restarted the vps.

- www.mql5.com
My EA is running fine on my local machine how can that not be an issue with the VPS? If you give me rdp access in there to monitor the EA then this could be resolved easily.
As you can see from this part of the log above the VPS issued a stop command for some reason
Look at the first line and tell me what that means because I didn't issue that close command and restarted the vps.
If your EA requires DLL will not work in MQL5 VPS.
Check with the author/seller if your EA is MQL5 VPS compatible.

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I purchased a VPS from mql5 and have it synced up with my EA as pre instructions and made sure that the auto trade is activated. I also have the same EA activate on a demo account with the same broker but my EA on the demo account issued a buy but nothing is happening on the one on VPS. Anyone know what the issue is? My ping on the vps is .09ms and my ping on the demo is 167ms so it can't be a latency issue.
Thanks