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silvano1942:

I know, is there somebody that shall give me the solution? otherwise I couldn't download my indicator from the platform of MT4 and I won't buy anything else from MQL5.

To know and to propose the solution so it is necessary to know about what you did and what you did not.
But you did not provide any screenshots, no logs and nothing (no any proofs from you).

So, you can read this post once again where I collected the possible reasons and the possible solutions (because you are not only one person who had this issue for example) to select the solution and fix it: post #1

I cant install the purchased EA in MT5 platform
I cant install the purchased EA in MT5 platform
  • 2020.05.21
  • www.mql5.com
I click install but nothing happened, i try it for atleast 30 times already and it always come up with this message i am sure my username and passw...
Reason: