My new EA cant be installed on my chart

[Y Ghebre]

I could not install my new EA on my chart...every time i press install from the terminal window of my MT4, it asks me to inter my mql5 credentials, however, it does not install the EA, but keep going around that circle again and again. Anyone's help is much appreciated.

Thank you

[Sergey Golubev]

If it is about the Market product so make sure -

• that you are login to Community folder using your login - not your email; your login is yghebre; sucessful login to Community tab may be confirmed in Metatrader journal;
• that you have Internet Explorer the latest version installed on your PC (I am having version 11);
  
• that you are using the latest build of Metatrader,
• that your password is less than 10 characters (if your password is 10 or more characters - change this password; read this thread for information).