can't subscribe or make any new signal provider - page 2

 
Abdalla Mohamed Mahmoud Taha:

dear . 


this is normal ??

i open ticket at 19/8  now 24/8 no respond 


can any one help me 

Yes, the Service Desk usually replies within 1-4 weeks.

 
Eleni Anna Branou:

Yes, the Service Desk usually replies within 1-4 weeks.

very long time 


i want to open new signal provider now 


can i make any thing ?? 

 

my dear


you say before (   Be patient, they reply in a few days. )


now you say ( the Service Desk usually replies within 1-4 weeks.) 


What is the truth?

 
Abdalla Mohamed Mahmoud Taha:

my dear


you say before (   Be patient, they reply in a few days. )


now you say ( the Service Desk usually replies within 1-4 weeks.) 


What is the truth?

The service desk people are the Metatrader developers, and they are estimating their own priority for the tickets.
So, we never know how many days we should wait for reply because of that.

For example:
If your profile/account were banned before and if you can not participate in the signal service because of that (if you are still banned on the signal service by the service desk on open new signal) so it will not be high priority ticket for the service desk.
So, you should wait.

 

from 19 /8  to now 10 /9 more than 22 days and no respond 


https://www.mql5.com/en/users/abdalla/servicedesk/239636


i wnat to open new  signal provide please 

 
No response here
No response there

No response at all


can any body tell me when ban will remove from signals ?? 

 
Abdalla Mohamed Mahmoud Taha:
No response here
No response there

No response at all


can any body tell me when ban will remove from signals ?? 

ban to create new signal?
no one knows on the forum (service desk only knows).
 

yes ban to create new service 


23 days and no respond at  service desk why too late  

 
Abdalla Mohamed Mahmoud Taha:

yes ban to create new service 


23 days and no respond at  service desk why too late  

I have deleted your new post with this same topic.

You have been told that

Sergey Golubev:
ban to create new signal?
no one knows on the forum (service desk only knows).

so you should by now understand that we in the forum can do nothing about your problem.

Only the service desk can do anything for you!

No matter how many times you may post, the answer will be the same.

Only the service desk can do anything for you!Do you understand??

Only the service desk can do anything for you!

Reason: