New EA wont run

 

I have a new EA called <Deleted> - The smiley face that it is working will pop up for a second then go away. I have the correct product key entered. On the expert tab it reads:

Cannot call 'MTLicenseLib.ex4::CheckLicense', 'MTLicenseLib.ex4' is not loaded

The MTLicenseLib.ex4 was unzipped just fine when everything was extracted. HELP! 

 
Contact the seller.
 
Keith Watford:
Contact the seller.
Yeah got the "due to covid, we are understaffed bit. grr 
 
lbothum:
Yeah got the "due to covid, we are understaffed bit. grr 
I take it you didn't get this EA from mql5 market section
 
Jefferson Metha:
I take it you didn't get this EA from mql5 market section

It could be in there, but got it from <Deleted> which is reputable