My purchased EA wants me to repurchase and is not showing my initial purchase. - page 2

 
Eleni Anna Branou:

If you don't see the EA here, you haven't purchased it with that MQL5 account.

https://www.mql5.com/en/users/eubush1/market

Is there any other way to find out if it was purchased on another account? I know there are several because when I was trying to set up my account initially I didn't know what I was doing and everytime it prompted me to create the account I did thinking it didn't create it the first time only to find out later it was setting up different accounts. Again, thanks for all of your help.

 
eubush1:

Is there any other way to find out if it was purchased on another account? I know there are several because when I was trying to set up my account initially I didn't know what I was doing and everytime it prompted me to create the account I did thinking it didn't create it the first time only to find out later it was setting up different accounts. Again, thanks for all of your help.

If you don't know, how could we?

 
Sergey Golubev:

You can check the following:

  • did you connect to Community tab with your forum login (your forum login is eubush1; not your email) and your forum password?
  • also - check the version of Internet Explorer (Market tab is using Internet Explorer the latest version; my IE version is 11).

And - yes, you can go to this page https://www.mql5.com/en/users/eubush1/market to check about what you bought (it should be written there in case you bought it using your current username as eubush1 ).

Sergey Golubev:

You can check the following:

  • did you connect to Community tab with your forum login (your forum login is eubush1; not your email) and your forum password?
  • also - check the version of Internet Explorer (Market tab is using Internet Explorer the latest version; my IE version is 11).

And - yes, you can go to this page https://www.mql5.com/en/users/eubush1/market to check about what you bought (it should be written there in case you bought it using your current username as eubush1 ).

 
eubush1:

I figured out what I did and was able to pull my other account up and find the purchase. It shows one 4 activations left but when I go to the metatrader it is not showing there so do I need to reactivate it? If so how do I do that? On the metatrader it is like it never existed. Thanks again for your help.

 
Eleni Anna Branou:

Contact the author/seller, how should we know?

Sure, too many providers and products. I sent them a message. I'll keep you posted.

Thanks

 
Eleni Anna Branou:

Contact the author/seller, how should we know?

Author resolved the problem, Thanks.

 
Hi, I bought EA  and regularly paid ..
I can't install on my terminal !!!

I await your kind reply !!! SOS.

best regards

Guido - gdu60
 
gdu60:
Hi, I bought EA  and regularly paid ..
I can't install on my terminal !!!

I await your kind reply !!! SOS.

best regards

Guido - gdu60

https://www.mql5.com/en/forum/366152

 
Purchase <...>, but can't download

help me please
thank you very much
gdu60
 
gdu60:
Purchase EA Algo Scalping MT4, but can't download

help me please
thank you very much
gdu60

If you find your purchase (EA) in your profile here https://www.mql5.com/en/users/gdu60/market so you can fill Community tab in Metatrader with your forum login and forum password.
Your forum login is gdu60
Do not use your email for login.

This is my example about -

Forum on trading, automated trading systems and testing trading strategies

...

Sergey Golubev, 2021.01.04 16:50

...

1. I made Community login:

2. and checked in Metatrader journal:


3. I checked Internet Explorer installed on computer:


4. I checked the settings of Internet Explorer: yes, I can use the chat with not a problem by sending/receiving the messages:


5. Signal tab works:


6. Market tab works:



After checking everything - go to Market - Purchased tab of your Metatrader and install your EA.
read this thread for more: https://www.mql5.com/en/forum/366152 

How to buy, install, test and use a MT4 Expert Advisor
How to buy, install, test and use a MT4 Expert Advisor
  • 2021.03.30
  • www.mql5.com
Here is a step by step guide for buying, installing, testing and using a Metatrader 4 Expert Advisor (Robot, Bot are whatever): 1...
Reason: