MT4 via IG - No Email Address and cannot log into MQL5.com with that account

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rh61380
22
rh61380  

Hi


I have opened an MT4 / IG Spread Betting account - it created the account and I downloaded MT4 ad logged in successfully.

I went to purchase an add-on and it asked me to log into the community first (still within MT4) - I tried and it wouldn't work so I came to this site to login and it wouldn't recognise my details.

I went to reset my password and and that wouldn't work as when the IG MT4 account was created it created an account ID but didn't assign my email to the account.

I couldn't find a way round this so I have created a new account here on MQL5 to be able to post this message.

I think I need to have my email associated to my IG MT4 account to be able to then purchase add-ons but I am not sure who to talk to about this.


Thanks for any help provided.

Richard Holden

rh61380
22
rh61380  

I found this error in MT4 when I try to log into the community...


MQL4 Market: failed to get list of user products [401]


Thanks,

Richard



rh61380:

Hi


I have opened an MT4 / IG Spread Betting account - it created the account and I downloaded MT4 ad logged in successfully.

I went to purchase an add-on and it asked me to log into the community first (still within MT4) - I tried and it wouldn't work so I came to this site to login and it wouldn't recognise my details.

I went to reset my password and and that wouldn't work as when the IG MT4 account was created it created an account ID but didn't assign my email to the account.

I couldn't find a way round this so I have created a new account here on MQL5 to be able to post this message.

I think I need to have my email associated to my IG MT4 account to be able to then purchase add-ons but I am not sure who to talk to about this.


Thanks for any help provided.

Richard Holden

Juvenille Emperor Limited
Moderator
12546
Eleni Anna Branou  
rh61380:

I found this error in MT4 when I try to log into the community...


MQL4 Market: failed to get list of user products [401]


Thanks,

Richard



Logout and re-login into your MQL5 account in MT4 >> Tools >> Options >> Community tab, restart your PC and MT4 terminal and try again.

Also make sure that you have the latest version of Internet Explorer or Microsoft Edge on your PC.

rh61380
22
rh61380  

Eleni Anna Branou:

Logout and re-login into your MQL5 account in MT4 >> Tools >> Options >> Community tab, restart your PC and MT4 terminal and try again.

Also make sure that you have the latest version of Internet Explorer or Microsoft Edge on your PC.


HI Eleni,

Thank you for your response - that didn't work.

It says autorization failed every time - I tried my email address.

I have looked in my profile for "Login" but cannot see anything called "Login" - any idea?

Thanks,

Richard

Juvenille Emperor Limited
Moderator
12546
Eleni Anna Branou  
rh61380:

HI Eleni,

Thank you for your response - that didn't work.

It says autorization failed every time - I tried my email address.

I have looked in my profile for "Login" but cannot see anything called "Login" - any idea?

Thanks,

Richard

What email?

I didn't say anything about email or your profile page, the below procedure will take place on your MT4 terminal of your computer.

Logout and re-login into your MQL5 account in MT4 >> Tools >> Options >> Community tab, restart your PC and MT4 terminal and try again.

Also make sure that you have the latest version of Internet Explorer or Microsoft Edge on your PC.


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