Purchased indicator does not appear in my mlq5 profile under 'purchases'

 

I purchased an indicator and activated to my MT5 account on my laptop but cannot activate to my desk top computer even by following advised procedure. Indicator does not appear in my mlq5 profile under 'purchases'. 

Anyone with suggestion for solution?

 

On your desktop computer:
- use search in Metatrader on the top right corner;
- type the name of indicator you purchased and search;
- find this indicator below on the Market tab and download it.

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As to profile - there is the reply of admins related to it:

the profile displays only significant purchases #14 and #16

Reason: