withdrawing funds that you have with MQ5

johndudley  

I send some money over to MQ5 to purchase an EA,

but when I tested the EA further it did not work

I tried to get $100 sent back to my bank card but I was informed that you can not withdraw funds after you have sent them to MQ5 

is this true?

dose any body know how to get funds sent back to themselves ?

Rgs John....

Eleni Anna Branou  
johndudley:

I send some money over to MQ5 to purchase an EA,

but when I tested the EA further it did not work

I tried to get $100 sent back to my bank card but I was informed that you can not withdraw funds after you have sent them to MQ5 

is this true?

dose any body know how to get funds sent back to themselves ?

Rgs John....

Yes, you can only withdraw earned funds from MQL5 (from selling products or services in this website).

Also there is no refund option for MQL5 purchases, you should have tested the EA before you bought it.

Chidera Anakpe  
johndudley:

I send some money over to MQ5 to purchase an EA,

but when I tested the EA further it did not work

I tried to get $100 sent back to my bank card but I was informed that you can not withdraw funds after you have sent them to MQ5 

is this true?

dose any body know how to get funds sent back to themselves ?

Rgs John....

I think you can get back your money if you are opting out of mql5.
Clemens447467 Johnson  
How can I get my money back onto my credit card I excidendly deposit money into my MQL5 account 
Eleni Anna Branou  
Clemens447467 Johnson:
How can I get my money back onto my credit card I excidendly deposit money into my MQL5 account 

You can't withdraw your MQL5 deposited funds, for any other questions contact the Service Desk.

Keith Watford  
Mohammad Az Bin Haji Abdullah #:
How long would it take to refund my money in mql5 account?
Eleni Anna Branou #:

You can't withdraw your MQL5 deposited funds, for any other questions contact the Service Desk.

Reason: