[Just a question]Why service desk reply slowly

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Hi, experienced traders, 

Does anyone know why service desk reply very slow? Does it matter because my location?

I believe MQL5 team done a great job, and I like MT4 and MT5 platform very much. 

Best wishes,

Sky

 
First of all, I should say I'm very glad that I can trade in MT4, do not distort my message in a bad way.
 
 
It what you pay for.
It's been 1 month … the service desk finally responds.
          Get in touch with developers using Service Desk! - General - MQL5 programming forum - Page 59 #584 2019.10.08
Bug reports, should be posted in the MetaQuote's specific thread for your version. For example New MetaTrader 5 platform build 2170
The service desk is dealing with financial issues only for now. And any other issues/possible bugs/suggestions/ideas/etc should be discussed on the forum.
          Get in touch with developers using Service Desk! - MQL5 programming forum - #509 2019.05.21
 
Ehsan Tarakemeh:

Hi

No, I don't think it's about the location. I guess our requests to the service desk are categorized based on its importance using a robot. I always get a response in around 15 to 20 days.

Thanks a lot, Ehsan. 

 
William Roeder:
It what you pay for.

Thank you very much, William.

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