Your broker uses a .r suffix in every currency
pair and probable that is the reason you are not copying the signal's positions.
Contact the signal provider for advice and suggested broker/server setups.
Do you think that its possible to get a refund or transfer it to another broker cuz of that problem?
You can only get a refund for a signal subscription if you cancel within 24 hours of your initial subscription.
Ok thanks for your time and help! :)
I had the same problem and could solve it with:
empty the cache of your internet browser (delete Webside history and cookies) and
restart your computer.
After this action it worked again on my system.