Someone else has changed my password

Eleni Anna Branou 2019.10.17 07:09 #1

snajafi:
I try to enter algotrade-mainserver 1 on mql4 but the platform sends authentication failed. I wonder whether someone else has changed my password. I can't access my account at all. what should I do?

Contact your broker.

Waseem Raza 2019.10.17 07:39 #2

snajafi:
I try to enter algotrade-mainserver 1 on mql4 but the platform sends authentication failed. I wonder whether someone else has changed my password. I can't access my account at all. what should I do?

Re-check your reading password on MT4/5 and make sure you entering correctly, as well as check your selecting correct server of your broker on MQL5

snajafi 2019.10.17 07:45 #3

Eleni Anna Branou:

Contact your broker.

My broker was "bull and bear" that got bankrupt, they gave me an account with a user and password on mql4 for "algotrade-main server 1" and they transfered my money to that account. I had the account for more than 1 year.Now I fail to login. I don't know who should I call and who is my broker. Can anybody help me?

Login Problems Help required for broker Looking for traders to

snajafi 2019.10.17 07:46 #4

Waseem Raza:

Re-check your reading password on MT4/5 and make sure you entering correctly, as well as check your selecting correct server of your broker on MQL5

I did it multiple time, but still useless, it says authentication failed!